Acceptance Meeting

Purpose

• Have clear agreed acceptance with the Customer about final product.
• Have an approve basedline, allow to change then Delivery Package shift to Support and Maintain stage.

Activity

Before Acceptance Meeting:

• Design an Acceptance Script with defined User Story. The Acceptance Script should be played on Sprint Review
• Change stage of User Story, which will be Accepted to Acceptance Stage
• Invite BC and all team member to join.
• Requeired to join at least 2 member: 1 BA and 1 Developer. The others is optional.

Organize Acceptance Meeting:

Tips You can learn from many sample customer acceptance meeting from this Youtube Playlist, login by trueplus email to view.

Tips You can learn from many sample customer acceptance slide below:

• Kasperie Acceptance Acceptance Meeting Slide
• Galtone Acceptance Acceptance Meeting Slide

• Once joining the Google meeting, the camera is already on.
• Share only the presentatation window screen. Do not share entire screen. Avoid have background desktop, background application or noti message.
• At the same time, ask the customer the permission to record the call for the true purpose. Make sure that the folder of the recodings are open for people within trueplus and magestore organizations.
• Make clear plan and agenda to have an Executing Acceptance Meeting with the Customer.
• Share the agenda at the beginning of the meeting including the note that the meeting is recored to for the review and accuracy of the discussed requirements.
• Walkthrought each User Story:
  • Introduce & Overview the User Story.
  • Play the User Story
  • Summary the User Story, ask the customer about their thought.
• Open discusssion after finishing walkthrough, to have customer feedback and may give more requirement.

Tips: If can not have meeting with the customer, you can send a demonstrantion clip according to Acceptance Script and send to the Customer.

After Acceptance Meeting:

• Send the site information the customer, so that they can use the product as they want.
• Send Summary and Recording to the Customer (Slack channel is priority)
• Send Accetance Request by Slack or by Email to the Customer.
  • If customer use Shared-Channel, please Add Magestore Support Bot to the channel
  • Please make sure that already defined who is the Approver Customer of Project Acceptance
  • Please make sure that alread connected Slack to the Approver Customer for sending Acceptance Request
• If have more bug or requirement:
  • Log as a new issue according to the customer response and request.
  • Fix the issues or Deal with the customer to have the final Acceptance.
  • After fixing the Issues in Manage Sprint, Deploy a new Release Package to the Acceptance Environment.
• We may have many Acceptance Loop per week per Project.

---