Below is the tools to assist the Sales team work more effectively.
1. Zoho as CRM
- Manage customers' insights and information.
- Help the Business Consultant manage their leads and deals in place.
- Assist the business consultant with reminder/suggestion tasks
- Provide insightful reports
2. Slack: Communication tool
Currently, Magestore uses Slack for 2 main purposes:
3. My.magestore.com - A center system
Will include the following information:
- Invoice to customers
- Demo environment
- Target management
- Personal Kanban table
- Ticket system
4. Conference call tools
- Team's skype account: Consulting.magestore
- Google hangout (working email will be provided by the company): this is currently the main tool to set up the meeting with the customers as it's easy to join via email address & allows recording function. Each BC will be provided a suite account to e-meet the customers.
- Zendesk talk
- Others requested by the customers (teams, ...)
- All accounts logged into systems are managed via password.magestore.com. Ask teammates to share the accounts
5. Goal Management Tools
- Team Gitlab: which specifies team goals (Sales Goal, Activities Goal, SDR Goal of the week)