Sales Tools

Below is the tools to assist the Sales team work more effectively.

1. Zoho as CRM

• Manage customers' insights and information.
• Help the Business Consultant manage their leads and deals in place.
• Assist the business consultant with reminder/suggestion tasks
• Provide insightful reports

2. Slack: Communication tool

Currently, Magestore uses Slack for 2 main purposes:

• Internal communication

• Project communication with the customers

3. My.magestore.com - A center system

Will include the following information:

• Invoice to customers
• Demo environment
• Recruitment
• Target management
• Personal Kanban table
• Ticket system

4. Conference call tools

• Team's skype account: Consulting.magestore
• Google hangout (working email will be provided by the company): this is currently the main tool to set up the meeting with the customers as it's easy to join via email address & allows recording function. Each BC will be provided a suite account to e-meet the customers.
• Zoom
• Zendesk talk
• Others requested by the customers (teams, ...)

Note:

• All accounts logged into systems are managed via password.magestore.com. Ask teammates to share the accounts