Customer Success Youtube Channel
Purpose
- This channel have video which are used for learning and catching information from such Customer Meeting as: Acceptance, Demo, Gather Requirement.
Princples & Privacy
This channel have customer information such as their personal face, their company data. Please remeber to keep secret:
- This channel is only viewable by Magestore member.
- Never share or download outside Magestore.
- By default, all videos are uploaded here have private visibility and no-kids
Activitty
Get channel link
Here is thelink to Customer Success Channel
Manage Owner Account
- The owner account of this channel is customer-meeting@trueplus.vn. MageX and Mike manage this account.
- Only the onwner can share Videos for all Magestore member
Upload new Video
- Step 1: First login to Customer Success Studio by your account which have granted editor.
- Step 2: Make sure you are on the right channel Customer Success Studio by checking the channel name at left-top corner. If not go to the avatar at right-top corner and change to this channel.
- Step 3: Choose upload videos
- Step 4: Drag and Drop Videos into the box
- Step 5: Set Title of Video as [Customer Name][Event name][YYY/MM/DD].
Example: Lichtkoning Acceptance 2020/09/10
- Step 6: Set Description as the summary content of Event. Such as list of acceptance user story, main conclusion point.
- Step 7: Set thumbnail as the project/customer logo.
- Step 8: Add to playlist. Name of the playlist is the project name. If do not have Playlist, please create one as Public
- Step 9: Alwways set audience as It's not made for kids
- Step 10: Click more options then add Tag with Customer/Project name and Event Name such as Acceptance/Demo/Requirement
- Step 11: Alwways set vibility as Private
- Step 12: Notice the owner to share Videos for all Magestore member
- Step 13: Get the shareable link
Share Video for all Magestore member
Notice: Only owner of channel can do this.
- Step 1: Open video, and choos Share privately
- Step 2: Choose Let everyine al trueplus.vn view
Magestore member open Video
Open a Video, the sign in with Trueplus.vn email
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