Credit Note

Purpose

Credit notes are legal documents, just like invoices, that give you the important ability to cancel out an already issued invoice, either in full or in part. Issuing a credit note essentially allows you to delete the amount of the invoice from your financial records, without actually deleting the invoice itself.

Stage

  • Draft: is used when a user is encoding a new and unconfirmed note
  • Open: is used when a credit note is validate. It stays in the open status till the user pays the invoice
  • Paid: is set automatically when the credit note is paid. Its related journal entries may or ay not be reonciled
  • Cancelled: is used when user cancel the credit note

Activity

Create a credit note

Create a credit note with invoice

  • Step 1: Find to the Invoice
  • Step 2: click Add Credit Note, choose Create a draft credit note and input the Reason Refund

Create a credit note without invoice

  • Step 1: Go to Accounting > Customer > Credit Notes then click Create

  • Step 2: Fill customer information and product/service in each line with refund value.

  • Step 3: Fill reference to the old invoice in Other Info > Reference Description

Find a Credit Note

Note information to a credit note

Validate a credit note

Using Magon

On Slack Discuss, the approver click Accept button

Using My Magestore

Cancel a credit note

Using Magon

On Slack Discuss, the approver click Decline button

Using My Magestore

Request to Approve Refund

  • Step 1: Go to Accounting > Customer > Credit Notes, find and open the Credit Note

  • Step 2: Click Request Refund button. Choose Approver is Steve, CC to Mike and any related members

  • Step 3: Fill the reason and your lesson learn. Then click Request

  • Step 4: You will have a disscuss on Slack with Steve and other members

Register Payment a credit note

Tips: You can input partial per Register Payment transaction.

  • Step 1: Go to Accounting > Customer > Credit Notes, find and open the Credit Note

  • Step 2: Click Register Payment button

  • Step 3: Input the Payment Amount and Payment Journal account used to paid, such as Paypal, Bank Transfer

  • Step 4: Click Validate button. Iff having full payment, the stage of Credit Note is changed to Paid