Marketing ticket follow-up guide
Weekly, there're some tickets relating to marketing sent to Magestore and saved in My.magestore. Here're steps to process tikets.
Step 1: The person in charge of ticket follow-up will go to the path My Magestore > Service Desk > Coffee
Step 2: Cancel unrelated tickets like advertising or workshop invitations. Divide the remaining tickets into 4 types by assigning the color
- Red: Guestpost and exchange link requests (Paid and unpaid)
- Yellow: Link inserting request only
- Green: Partner program request
- Purple: Paid feature on magazines
Step 3: Assign person to process tickets by selecting a ticket> tab on Edit > Select member name in Assigned to
- Assign Guestpost and exchange link requests and Link inserting request to @Irene. Here's Guest post policy.
- Assign Partner program request to @Keenan
- Post Paid feature on magazines on team slack for discuss further
Step 4: Members assigned will move card to next collums to set status of each tickets.